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Answers about buying, selling and your account on Artmire — 54 articles.

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• Browsing and searching listed items — Use the tabs, the category menu and the search box to narrow everything on Artmire down to the items you want.
• The item page, explained — Every part of a listing: the images, the price, the seller, the shipping and the buttons.
• Shop pages — Each seller has a public shop with everything they currently have for sale.
• Saving items to your favourites — Keep an item to come back to, and find it again from your account.
• Seller ratings and reviews — Where a seller's star rating comes from, and what it does and does not tell you.
• A tour of your dashboard — Every part of your account area and what the numbers on it mean.
• Making an offer — Propose your own price on an item instead of paying the asking price.
• What each offer status means — The label on every negotiation in your Offers list, and what you can do about it.
• Counter-offers — When a seller comes back with a different price, and how to answer it.
• Using your shopping cart — Collect items from several shops and pay for them without losing your place.
• Checkout and payment — The three steps between deciding to buy and the item being on its way.
• Artmire credit — Topping up your balance, spending it at checkout, and reading your credit history.
• What each order status means — Reading your Orders page — and knowing when to stop looking at it.
• Your delivery addresses — Adding, editing and choosing the address a parcel is sent to — and why it changes the prices you see.
• Tracking a delivery — Following a parcel from the seller's door to yours, and the emails you get on the way.
• If a delivery is late or goes missing — What to check first, who to ask, and in what order.
• Leaving a review — Rating a seller once your item has arrived — and why it is worth taking a minute over.
• Returns and cancellations — Each seller sets their own terms — where to read them, and how a return actually works.
• Contacting a seller — Asking a question before you buy, and after your parcel arrives.
• Opening your own shop — What Artmire asks for, and what you get once you are approved.
• Your seller application — What we look at, how long it takes and what happens if we come back to you.
• A tour of your seller dashboard — Every tab in the seller area and what it is for.
• Your shop details — Your shop name, your story, your images and your contact details.
• Your public shop page — What buyers see at your shop address, and how to make it worth visiting.
• Your shop policies — Shipping, returns and taxes, written once and shown on every listing.
• Going on holiday — Pausing your shop without deleting anything, and what buyers see while you are away.
• Your shop settings — When Artmire pays you, and which emails your shop sends you.
• Listing an item — Step by step, from photographs to publishing it.
• Photographs and descriptions — What sells a piece online, and the mistakes that cost you sales.
• Pricing and commission — Setting a price, and exactly what Artmire takes when it sells.
• Edit a published item — What you can change on a published listing, and what you cannot.
• Why an item may not be visible — Drafts, holiday mode, sold-out pieces and pieces still being checked.
• Handling offers — Accepting, declining or countering an offer, and how long you have.
• Messaging buyers — Answering questions well, and the house rules for conversations.
• Replying to a review — Answering publicly, including when the review is unfair.
• Shipping profiles — Set your delivery prices once and reuse them on every listing.
• Packing a parcel safely — Packing art so it arrives in the state it left in.
• Adding a tracking number — Where the waybill goes, and what the buyer sees the moment you add it.
• Your orders, stage by stage — One page that follows every sale from payment to payout.
• How and when you get paid — What happens to the money between the sale and your bank account.
• Choosing when you get paid — Three rhythms for your payouts, and what each one means in practice.
• Your earnings and payouts — What you are owed, what has been paid, and the paperwork behind it.
• Creating an account — Signing up, and what you can do before you do.
• Confirming your email address — Why we ask, and what to do when the email does not arrive.
• Customizing your account profile — Setting up how you appear and how Artmire behaves for you.
• Resetting your password — Getting back in when you cannot remember it.
• Changing your email address — Why it matters, and how to have it changed.
• Staying safe on Artmire — Keeping payment and conversation on Artmire, and spotting what is not right.
• Your chat messages — Where every conversation lives, how they are grouped, and what you can do in one.
• Notification badges (red counters) — What each red badge is counting, and how to clear it.
• Changing the language — Reading Artmire in English, French, Italian, Dutch or Spanish — and the second setting people miss.
• Prices and currency — Which currency a price is in, what you are actually charged, and what your account setting changes.
• The data we hold — What Artmire stores about you, what other people can see, and what we never hold at all.
• Deleting your account — How to ask, what can be removed, and what has to stay.

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